Shipping policy

Shipping Policy

Thank you for shopping with NORDICAEU. Below you will find information about our shipping process, delivery timelines, and policies.

Order Processing Time

All orders are processed within [3–5 business days] after receiving your order confirmation email. You will receive another notification when your order has been shipped.

Please note that orders are not shipped or delivered on weekends or public holidays.

During peak periods, sales events, or holidays, processing times may take slightly longer.

Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

Singapore (Local Delivery)
Estimated delivery: [2–5 business days]

International Shipping
Estimated delivery: [7–14 business days]

Delivery times may vary depending on your location, customs clearance, and courier delays.

Shipping Confirmation & Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. The tracking number will become active within [24–48 hours].

Customs, Duties, and Taxes

NORDICAEU is not responsible for any customs duties, taxes, or import fees applied to your order. All additional charges imposed during or after shipping are the responsibility of the customer.

Delays

Shipping delays can occasionally occur due to courier issues, customs clearance, weather conditions, or high shipping volumes. While we work with reliable shipping partners, delivery times cannot be guaranteed.

Incorrect Shipping Address

Please ensure that your shipping address is correct before placing your order.

If an incorrect or incomplete address is provided, it may result in delivery delays or returned shipments. Any additional shipping fees required to resend the package will be the responsibility of the customer.

Lost or Stolen Packages

NORDICAEU is not responsible for lost or stolen packages once they have been marked as delivered by the courier. If you experience issues with delivery, please contact the shipping carrier directly.

However, please feel free to contact us and we will do our best to assist you.

Damaged Items During Shipping

If your order arrives damaged, please contact us within [48 hours] of receiving the package with:

  • Your order number

  • Photos of the damaged item

  • Photos of the packaging

We will review the issue and assist you with a replacement or resolution.

Contact Us

If you have any questions about your order or shipping, please contact us at:

Email: info@focustradingab.com
Business Name: Focus Trading SG Pte Ltd